As one of the world’s largest airlines, China Eastern constantly explores emerging technologies to identify new ways of improving customer experience and reducing cost. China Eastern Airlines uses the MongoDB Connector for Apache Spark in its new fare calculation engine, serving 1.6 billion queries per day.
A global airline has consolidated customer data scattered across more than 100 systems into a single view stored in MongoDB. Spark processes are run against the live operational data in MongoDB to update customer classifications and personalize offers in real time, as the customer is live on the web or speaking with the call center.